Call Us: 01865 575 995 | Email Us: [email protected]

Our Complaints Policy

Our aim is to provide a first class service and to do everything we can to ensure you are satisfied. If you feel that we have fallen short of this standard and you wish to complain, we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service you have received.


If you still remain unhappy with the way your complaint has been dealt with then you should set out your complaint in the form below:

 
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What's Next?

  1. You will receive an ‘acknowledgement of receipt’ of your complaint from us within 3 working days of receipt of your complaint.
  2. Within 10 working days of the acknowledgement, you will receive a full response.
  3. If we are unable to resolve the matter within the 10 working days as stated above, we will provide you with reasons why we could not meet this time frame and provide you with an estimate of when a full response will be received.
  4. After our final written response, we may deem the complaint closed. If we deem the matter closed then we reserve the right not to enter into any further correspondence.
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